Terms and Conditions

Introduction

Welcome to our online tool shop. By using our website and placing an order, you agree to the following terms and conditions.

Countries

At this moment we only sell to following countries:

  • Finland
  • Sweden
  • Norway
  • Denmark
  • Estonia
  • Lithuenia
  • Latvia
  • Germany

For countries outside of this list please contact our resellers:

  • Hevari Oy Finland
  • SARL HMS France (Handmade Shoes France)

Order Processing

  • Orders are processed within 1 business day.
  • You will receive an email confirmation once your order is processed.

Shipping

  • Shipping occurs within 7 days of processing your order.
  • We ship to the address provided at checkout. Please ensure it is accurate.

Payments

  • All prices are listed in EURO (€) and include applicable taxes in Finland.
  • In EU the prices are excluded of tax when there is valid VAT number present from the buyer (reverse charge).
  • Payment must be made at the time of order using the available payment methods.

Returns and Refunds

We have 14-day return policy on all items. This policy is valid for items that are unused and in their original condition.

To return your product, please contact us.

When your return is initiated with us, you should mail the product to:

Soimatila Oy
Soimavuorentie 39
19310 Karilanmaa
Finland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your return to reach us may vary.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 days. Original shipping costs are non-refundable.

If you have not received your refund within 14 days of our notice, please contact us.

Warranty

We offer 1 year warranty for material or manufacturing errors. If 1 year have passed since your purchase, we can’t offer any more warranty.

To be eligible for the warranty, your item must be used correctly. It must have an indication of material or manufacturing error.

Our products are intended for professional use only. As specialized forging tools, they are subject to extraordinary stresses on the materials. Any misuse can result in tool failure. Please note that failures caused by any misuse are not covered under our warranty.

To complete your warranty request, please contact us.

Please see more detailed information from our User Manual and Warranty page.

Need help?

Contact us for questions related to refunds and returns:

+358 45 783 33 587 (SMS or WhatsApp)